Return & Refund

1. Order Cancellation

– Orders placed through our website can be canceled under certain conditions.
– Cancellation requests should be made promptly by contacting our customer support team at info@naturishelite.com or +91-799419880
– Cancellation eligibility depends on the order status. If the order has not yet been processed or shipped, we will make every effort to accommodate your request.

2.Damaged or Defective Products

– If you receive a product that is damaged or defective, please notify us immediately upon receipt.
– We will initiate a verification process to confirm the damage or defect.
– Once verified, we will arrange for the replacement of the damaged items at the earliest convenience.

3. Lost Shipments

– In rare cases where your shipment is lost during transit, we will investigate the matter promptly.
– If the loss is confirmed, we will make every effort to redeliver the shipment to you using an alternate shipping partner.

4. Unserviceable Addresses

– If your shipping address is determined to be unserviceable by our designated shipping partner, we will refund the full order amount to you via the same payment source used for the purchase within 5 working days.

5. Returns for Non-Damaged Items

– We do not accept returns for items that are not damaged or defective.
– If you receive your items in proper condition but wish to return them for any other reason, we are unable to process a refund.

6.Rejection of Delivery

– If you reject the delivery of your order, it will be returned to our warehouse.
– In such cases, the refund amount you receive will be processed after deducting Return to Origin (RTO) charges, fulfillment charges, and handling charges levied by our shipping partner.

7. Customer-Initiated Returns

– If you accept the delivery and later decide to return the items, you are responsible for returning the shipment to our warehouse.
– The refund will be processed after deducting fulfillment charges and handling charges from your order amount.

8. You can return your order with 5 days of delivery
9. If your refund is approved in any circumstances then we will process the refund in 7 working days